Cancellation Policy

Lesson Policies – Please Read Before Enrolling- Your FULL packet will be emailed to you. Payments & Refunds: Refunds are not offered in most situations and are always at instructor discretion. Dismissal from the program due to behavior does not entitle a refund. A valid card must be kept on file. Clients without a card on file will be required to pay their final month in advance (effective 8/1/2025 for new students). A 30-day notice (30+ days from the next due date) is required to stop lessons without charge. Invoices are due on or before the 1st; lessons will not be scheduled until payment is received. Repeated late payments or declined cards will result in removal from the program. Lesson Structure (Privates): Monthly payment secures a recurring weekly spot when lessons are operating, not a guaranteed four lessons per month. Lessons are 45 minutes altogether with the instructor, not a full hour for private lessons. Missed lessons are not guaranteed a replacement and may be forfeited. Scheduling & Attendance: Lessons cannot be booked or changed less than 20 hours in advance, even if the system allows it. Rotating or frequently changing schedules cannot be accommodated. Consistent attendance is expected; missing more than one lesson per month or canceling within 24 hours results in no makeup or refund except in true emergencies at instructor discretion. Cancellations & Makeups: One reschedule per month is allowed for weekly students with 24+ hours notice. Additional makeups or reschedules are at instructor discretion. Missed lessons do not roll over and are subject to availability. Holidays, Weather & Communication: Rates are based on a 42-week year, accounting for holidays and weather breaks. We do not operate every winter week but aim for at least 3 of 4 lessons during difficult months. Breaks are announced at least 6 weeks in advance. Updates are posted via Facebook, the website/app group, email, and the barn bulletin board. Clients are responsible for staying informed. Emergencies: Handled at instructor discretion. Full policies are provided in the welcome letter. By enrolling, you acknowledge and agree to these policies. Please ask questions before signing up.

Contact Details

• 3207 Alton Darby Creek Rd, Hilliard, OH 43026, USA

  6149277905

  surefirehorsemanship@gmail.com